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How maduratoto Protects Your Privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal information stays encrypted and separate from your game activity.

Account data encryptedPayment info protectedNo third-party selling

Explore the Lobby Read FAQ

What We Collect and Why

maduratoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you sign up, we ask for your name, email, phone number and date of birth to verify your account and comply with local requirements where local law permits. During deposits through DANA, OVO, GoPay and QRIS, we record transaction details—amount, time, payment method—to confirm funds

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cleared and prevent fraud. Your game activity (bets placed, withdrawals requested, time spent in lobbies on desktop or mobile) helps us improve the lobby layout and support your experience. We do not sell your personal data to marketing firms or data brokers. Your withdrawal requests are
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verified using your registered payment method to ensure funds go to the right account. Players in Jakarta and across Indonesia can request a full copy of their data anytime via our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat bubble in the bottom-right corner of the lobby. Our team responds in English and Indonesian during business hours, typically within minutes. Use this for urgent privacy questions or data access requests.

Email Support

Send your privacy concern or data request to our support email. Include your account username and registered email. We aim to reply within 24 hours on weekdays with full details of what we hold.

Account Settings

Go to your profile page after logging in. Select 'Privacy & Data' to review what we've stored, download your data, or update your contact details. Changes take effect immediately.

KEEPING YOU SECURE

How We Handle Your Information

Encryption & Storage

Your personal data and payment details are encrypted using industry-standard SSL certificates. Servers are located in secure data centres with 24/7 monitoring. We do not store full credit card numbers or bank account credentials; payment processors handle those securely.

Cookies & Tracking

We use cookies to keep you logged in, remember your language preference and detect unusual account access. Cookies expire after 90 days of inactivity. You can disable cookies in your browser, but some lobby features may not work as expected.

Data Retention

We keep your account data for the life of your account plus seven years for legal compliance. After you close your account, we anonymise personal information within 30 days but retain transaction history where local law requires it.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS partners) and fraud-prevention services see only the minimum data needed to process your deposit or withdrawal. We do not share your email, phone or game history with them unless required by law.

Your Rights

You can request a copy of all data we hold, ask us to correct errors, or request deletion where local law permits. Submit these requests via live chat or email; we'll respond with full details and timelines within five working days.

Policy Updates

If we change this privacy policy, we'll email you 14 days before the change takes effect. Continuing to use your account after that date means you accept the new terms. Check this page regularly for updates.

Privacy Policy FAQ

Yes. We record what games you play, bet sizes and times spent in the lobby to detect unusual account activity and improve our service. Your game history stays private and is never shared with third parties outside our fraud team.

We never store your full payment credentials. When you deposit, the payment processor handles your details securely. We only record the transaction ID, amount, date and time so we can confirm your deposit cleared and process withdrawals.

Yes. Log into your account, go to Account Settings, select 'Privacy & Data', and choose 'Download My Data'. A file with your account details, activity summary and transaction history will be emailed to you within two working days.

Personal information like your name and email are anonymised within 30 days. Transaction records and account activity are kept for seven years to comply with local law, but cannot be linked to you personally.

No. We never sell or rent your personal data. Your email and phone are used only to send account alerts, withdrawal confirmations and policy updates. You can manage notification preferences in your account settings.

You can disable cookies in your browser settings, though the lobby may not function fully. To manage marketing emails and data sharing options, visit your profile's 'Privacy & Data' section and adjust preferences there.

Contact our support team immediately via live chat or email. Report the issue with as much detail as possible. We'll investigate within 48 hours and notify you of findings. Depends on local law, you may also file a complaint with your local data authority.

How maduratoto Protects Your Privacy

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Handle Your Information

Encryption & Storage

Cookies & Tracking

Data Retention

Third-Party Access

Your Rights

Policy Updates

Privacy Policy FAQ

01 Can maduratoto see my game history and betting patterns?

02 How safe is my DANA, OVO, GoPay or QRIS deposit information?

03 Can I download all the data maduratoto holds about me?

04 What happens to my data if I close my account?

05 Does maduratoto sell my email or phone number to other companies?

06 How do I object to cookies or update my privacy choices?

07 Who do I contact if I think my data has been misused?

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