Reference

Our Legal Framework Protects Your Account

Your account, your deposits and your withdrawals are governed by clear policy that we keep transparent.

Account SecurityData ProtectionPayment VerificationWithdrawal Rights
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maduratoto Our Legal Framework Protects Your Account
REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Live Chat Support

Our support team in Jakarta responds to legal queries and account disputes during lobby hours, 08:00–23:00 WIB daily. Open the chat widget in the bottom-right of your lobby to start a conversation.

Email Escalation

Send formal requests, data subject requests, or complaints to our legal contact address. We acknowledge receipt within 24 hours and provide a substantive response or next steps within 5 business days.

Account Settings Portal

View your account agreement, recent deposit and withdrawal logs, and device login history directly in the Settings menu. Any change to your personal data or payment method is logged and timestamped for your protection.

SECURITY & TRANSPARENCY

How We Protect Your Data and Account

Data Retention

Account records are held for the lifetime of your account plus 7 years after closure. Login history is retained for 24 months and automatically purged. You can request a full data export from your account settings at any time.

Encryption & Login

Your password is hashed with industry-standard cryptography; we never store it in plain text. Two-factor authentication via SMS is optional but recommended. Your last five login devices are visible in Account Security so you can spot unauthorised access immediately.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to count page visits. Marketing cookies are only set with your consent via the banner on first visit. You can manage all cookies in your browser settings or request a full list from our privacy contact.

Payment Data Handling

Your payment method is tokenised — we never store your full card or bank details. Deposit and withdrawal records are encrypted and held separately from your account profile. Only our compliance and finance teams see transaction details for fraud detection.

Account Closure & Data Deletion

You can close your account anytime from Settings. Wallet balance must be withdrawn before closure. After closure, we retain transaction records for 7 years per law, then securely delete all personal identifiers.

Policy Changes & Your Right to Opt Out

We email you 14 days before any material legal or privacy change takes effect. If you disagree with a change, you can close your account before the effective date without penalty. We treat rejection as a valid choice.

Legal Queries From Our Players

Your account remains open and your wallet balance is preserved. We don't charge dormancy fees or expire accounts. You can return and log in whenever you wish. If you've lost access, contact our support team to verify your identity and restore your session.

Yes. Navigate to Account Settings, select Data Export, and confirm your request. We compile and email your full data package (account history, transaction logs, device records, profile details) within 5 business days. The file is encrypted and password-protected for security.

If you report suspicious activity within 24 hours of noticing it, we investigate at no cost to you. If we confirm fraud or account breach, we reverse the unauthorised transaction and refund your wallet. You remain liable only for transactions you authorise or if negligence (e.g., sharing your password) is proven.

Yes, but only before we process it. Withdrawals to DANA, OVO, GoPay and QRIS typically clear within minutes, so you must act fast. Contact live chat immediately and reference your withdrawal ID. Once funds leave our system, the receiving bank controls the reversal.

Log a dispute ticket in Account Settings under Transactions, or contact our support team with your withdrawal ID and the date. We review the transaction with our payment processor and respond within 5 business days. Reversal times depend on the receiving bank, typically 3–10 business days.

Yes. Each device is registered the first time you log in and verified via SMS. You can see all active devices in Security Settings and log out remotely. If you see an unknown device, change your password immediately and contact support to flag a potential breach.

You can close your account anytime by submitting a closure request in Settings. Your wallet balance must be withdrawn first — no funds are forfeited. After closure, we keep your transaction history for 7 years as required by law, then permanently delete personal data.

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